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FAQ’s

How can we help you?

General Product Information

What materials are Sky Acoustics panels made from?

  1. Sky Acoustics core materials are made from fiberglass and Polyester Felt.
    • Sky Acoustics offers 2 types of Fiberglass; our standard as well as a CDPH compliant Low VOC alternate that we call “G Series” 

Are your products fire-rated? If so, what is the fire classification?

Most of Sky Acoustics products have been tested to ASTM E84 as well as CAN/ULC S 102.1 for smoke and flame development.

Can your panels be used in high-humidity environments?

Sky Acoustics has some finish systems that can tolerate high humidity environments such as natatoriums. Inquire within for more details.

What finishes are available for your panels and grid systems?

We have 6 standard finishes that you can apply to our panel systems:

COATED- Acoustic coating system, standard white or any custom color

FABRIC-We can wrap your panels in many common fabrics and textiles

LEGNO-Microperforated real wood veneer

LOHA- Perforated Metal

FINTO-Printed Wood (fabric or veil)

PET- Polyester Felt

Can your grid systems be custom colored?

Aptus and Cumulus grids come standard in mill finish but can be custom colored to meet the design needs of your project

Customization & Design

Can I order custom shapes or designs for panels?

Yes, while many companies push a standard selection of sizes, Sky Acoustics gives you design freedom, to choose the shape and size that meets your desired aesthetic.

NOTE: our core material is 5’X 10’for fiberglass and 4’X9’ in felt.

Can I match Sky Acoustics panels to a specific color or texture?

Our COATED, systems can be matched to any RAL, our LEGNO can be matched to Millwork and our FINTO finish can be adjusted to match other existing finishes.

Do you offer acoustic consultation for custom projects?

Although we can help guide you on product selection based on performance requirements, we are not acousticians and always recommend that you consult an acoustician for accurate and in-depth advice.

Installation & Maintenance

Can the panels be easily removed for maintenance and reinstalled?

Our APTUS Mounting System was designed to make panel installation and maintenance as simple as possible. With its spring mechanism, panels can easily swing down and completely detach from the grid, making them quick to replace and just as easy to reinstall. It’s all about providing a hassle-free solution that works effortlessly.

What are the cleaning and maintenance requirements for each finish?

Maintaining and cleaning our panel and wall systems is essential for ensuring their longevity and performance. Each finish has specific care instructions, and we’ve made it simple for you to follow. Please refer to the cleaning guidelines below:

 

Are the panels compatible with HVAC systems?

Our panels and grid systems are designed to seamlessly integrate with MEP and HVAC systems typically found in the plenum space. This compatibility ensures that our acoustic solutions can be incorporated into virtually any project, maintaining both functionality and design flexibility.

Can panels be replaced individually without affecting the entire ceiling or wall?

Our APTUS Grid system is designed for easy maintenance, allowing individual panels to be quickly interchanged whenever replacements are needed. Similarly, our wall panels feature versatile mounting systems such as Z-track, magnets, or hook-and-loop, making replacements just as simple and efficient. NOTE: like most finishes dye lots are of concern, please contact Sky Acoustics for more details.

Sustainability & Compliance

What sustainability certifications do Sky Acoustics products hold? (e.g., LEED, DECLARE)

Our ceiling and wall panel systems are designed with sustainability in mind, offering certified options suitable for a variety of environments. Backed by certifications like HPD, EPD, LEED, DECLARE, and more, our systems meet stringent environmental standards. This ensures compatibility with diverse projects while maintaining high performance and sustainability for everyday spaces.

Are the materials used in Sky Acoustics products recyclable?

Our core options for all our ceiling and wall systems are crafted from materials that are either made from recycled content or can be recycled, ensuring sustainability and environmental responsibility in every project.

How do your products contribute to LEED points for a project?

Our “G” Series Core Fiberglass option is designed to meet LEED requirements for projects prioritizing sustainability and clean air quality. By choosing our “G” Series Core material, your project can qualify for LEED points, contributing to a cleaner more environmentally responsible design.

Shipping, Ordering & Policies

Do you provide global shipping? Are there regions where shipping is restricted?

Sky Acoustics does provide global shipping and there are currently no shipping-restricted areas.

What is your return policy for unused products?

Due to the custom nature (made to order) of our products they cannot be placed back on a shelf for resale and thus cannot be returned.

Is there a minimum order quantity for any product?

Sky Acoustics does not have a minimum order quantity. However, it’s important to note that smaller orders may have a higher cost per unit due to production, logistics and the set-up requirements for smaller projects. Each order is carefully calculated to meet your specific needs while maintaining our high standards of quality.

How do I update or modify my order after placement?

Contact us or your local rep for further assistance, and we’ll take care of you.


Contact Information:

 

Phone:  647 477 2200

Email:  sales@sky-acoustics.com

Customer Support & Resources

Does Sky Acoustics offer online or virtual product demos?

Sky Acoustics provides engaging product presentations and informative Lunch and Learns. Reach out to us to schedule your online or in-person product demonstration and discover how our solutions can integrate into your projects!


Contact Information:

Phone: 647 477 2200

Email: sales@sky-acoustics.com

Where can I find case studies or examples of past projects?

Take a look at our project Gallery, there you will find pictures and product information based on the specific project.

Project Galleries: 

  • AURA Gallery Link
  • BAFFLES Gallery Link
  • NEXUS Gallery Link
  • SUPERCLUSTER Gallery Link
  • STRATUS Gallery Link

 

Warranty & Post-Sale Support

What is covered under the product warranty?

Our warranty varies based on the product and finish type:

  • Coated: 2 years
  • Fabric: 2 years
  • Loha: 2 years
  • Legno: 1 year
  • Sky Felt: 2 years

Our warranty covers all manufacturers’ defects, for more details contact Sky Acoustics or your local sales representative.